webinar

Mazda Motor Europe talks customer knowledge x customer satisfaction

Event by Customer Alliance
july 1,2021
10:00 AM CET

Mazda Motor Europe increased customer satisfaction score of sales in over 54% of its regional markets in one year. What are they doing right in terms of customer satisfaction in the automotive customer journey?

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Why attend? You’ll learn:

  • Why and how MME focuses on customer satisfaction
  • How MME aligned all locations under one customer satisfaction strategy
  • How MME is actively capturing customer insights along the customer journey
  • The future of the automotive industry in terms of customer satisfaction

Plus, there’ll be a 15-minute Q & A at the end when attendees can ask related questions.

Note: This webinar will be recorded and available afterwards.

Meet your speakers

Guest Speaker

1-2

Simon Haines

Director of Customer Knowledge at Mazda Motor Europe

Host

2

Moritz Klussmann

CEO & Co-founder of Customer Alliance

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